Kendal Pickleball Refund Policy
What happens if I need to cancel? Can I have a refund? If you can’t attend the session you are booked on and need to cancel 24 hours or more before your session you’re entitled to a monetary credit, less Spond commission which is deducted at source.
To receive your credit, please take the following action:
- Decline the session in Spond
- Complete a refund request form and submit it to kendalpickleball@yahoo.com
Unless a player directly messages to advise they have withdrawn from a session it is easy to miss this. Submitting a refund request form will help the club organisers ensure no refund requests slip through the net. Note: If you cancel less than 24 hours before a session, you will not be entitled to a session credit, even if someone else backfills your spot.
Spond charged me for a session but I’m on the waiting list – what happened?
Sometimes, when lots of people try to register for the same session at the same time, Spond takes your payment but you don’t get a place. This is because when you have started to make your booking a space was available, but by the time your transaction has completed all the spaces have been snapped up and you’re a placed on the waiting list. (It’s always a good idea to double check the ‘attending’ list to ensure you have got that place you thought you had, especially when you see that there is heavy demand for spots.) In this happens you have two options: stay on the waiting list and see if you get a spot if someone cancels OR decline your spot as above and receive a full refund.